Media Enquiries

Media enquiries

Contact our press team

Our press office is open to enquiries from members of the media between 9.00am and 5.00pm, Monday to Friday. You can email the press team at [email protected] or call 0333 772 2292.

We aim to answer all media enquiries as soon as possible or at least within 24 hours. If you don’t hear back from us, please email the communications team at [email protected] and we’ll do our best to get back to you as soon as possible.


Out of hours press enquiries:

For urgent, out of hours media enquiries (evenings, weekends and public holidays), please contact:

Melanie Parr, PR and Comms Lead, Avove

Mobile: 07561 706649 

Non-press enquiries

If you are a customer with an enquiry, please email [email protected].

Please bear in mind that our press office doesn’t have direct access to any account information. This means we won’t be able to answer any other enquiries.